Privacy Policy

1. Information We Collect

Aanandlok Multispeciality Hospital ("we", "our", or "the Hospital") collects information you provide directly when you use our services:

• Personal Identification: Name, date of birth, gender, contact details (phone, email, address)
• Medical Information: Health history, symptoms, prescriptions, lab reports, treatment details
• Appointment Data: Scheduled visits, doctor preferences, consultation notes
• Insurance/TPA Details: Insurance provider, policy number for cashless claims
• Website Usage: IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use the collected information to:

• Provide, manage and improve our medical services and patient care
• Schedule and confirm appointments; send reminders via SMS/WhatsApp
• Process insurance and TPA claims on your behalf
• Maintain accurate medical records as required by law
• Send health tips, newsletters and hospital updates (with consent)
• Comply with legal, regulatory and accreditation requirements
• Improve our website experience and services

3. Information Sharing

We do not sell, trade or rent your personal information. We may share information with:

• Treating Doctors & Staff: Only those directly involved in your care
• Insurance/TPA Partners: For claim processing with your authorization
• Legal Authorities: When required by court order or applicable law
• Referral Hospitals: With your explicit consent for continuity of care

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, secure servers and regular security audits to protect your personal and medical information from unauthorized access, disclosure or misuse.

5. Cookies & Website Analytics

Our website uses cookies to enhance your browsing experience, remember your preferences and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

• Access and review your personal and medical records
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Request deletion of non-medical personal data (subject to legal obligations)

7. Retention

Medical records are retained for a minimum of 7 years as per Indian Medical Council regulations. Other personal data is retained only as long as necessary for the purpose collected.

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at: